10 Online Community Management Software of 2023: Features and Reviews

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Online community management software is an essential tool for businesses, organizations, and self-managed associations that want to build a thriving online community. With the right software, it becomes easier to manage your online community, engage with members, and grow your brand’s online presence.

However, choosing the right online community management software can be challenging, especially with the many options available in the market. To help you make an informed decision, we have compiled a list of the top 10 online community management software in 2023. We will be discussing the features, pros, and cons of each software to help you identify the best fit for your organization’s needs.

Key Features of Online Community Management Software

Before we dive into the list of the best online community management software, let us first define the essential features of this type of software.

Feature	Description
Member management	A feature that allows you to manage your community members, such as adding or removing them and monitoring their activity.
Engagement tools	Tools that allow you to engage with your community members, such as polls, surveys, and Q&As.
Analytics and reporting	A feature that helps you track the performance of your community and the engagement level of your members.
Integration	A feature that lets you integrate the community management software with other essential tools for your organization.
User-friendly interface	A software that is easy to navigate and learn, even for non-tech-savvy users.

The Advantages of Online Community Management Software

Implementing online community management software provides numerous benefits to your organization and community members. Here are some of them:

1. Improved member engagement

By providing tools for engagement, such as polls, surveys, and Q&As, community members feel more involved and valued. This leads to increased engagement and participation from members, making the community more lively and productive.

2. Increased brand loyalty

An online community provides a space for customers to interact with your brand and each other, building relationships and creating a loyal customer base. Through the software, you can strengthen these connections and keep members engaged with your brand.

3. Better feedback and insights

Online community management software allows you to gather valuable feedback and insights from members, such as their opinions on products or services. This information can help your organization make data-driven decisions and improve overall performance.

4. Streamlined communication

With the software, you can easily communicate with members, provide updates, and respond to questions or concerns. This leads to improved communication and member satisfaction.

5. Increased member retention

By providing a space for members to connect and engage with your brand, you create a sense of belonging and community. This leads to increased member retention and long-term engagement.

6. Increased brand visibility

An online community management software can help you increase brand visibility by creating a space for members to share content and discuss your brand. This leads to increased exposure and word-of-mouth marketing.

7. Improved efficiency

The software allows you to automate tasks and streamline processes, such as member management and communication. This leads to improved efficiency and reduced workload for community managers.

The Disadvantages of Online Community Management Software

While implementing online community management software has many benefits, it also has a few disadvantages. Here are some of them:

1. Cost

Implementing online community management software can be expensive, especially for small businesses or non-profit organizations with limited budgets.

2. Time-intensive

Implementing and managing online community management software can take time and effort, especially during the initial setup phase.

3. Technical difficulties

Community management software can be challenging to integrate with other tools and may require technical expertise to manage effectively.

4. User adoption

Encouraging community members to adopt the software and engage with one another can be difficult and may require incentives, training, and constant communication with members.

5. Inappropriate behavior

Online communities can be breeding grounds for inappropriate behavior, such as cyberbullying and trolling. Community managers must be vigilant and proactive in moderating the community to prevent such behavior.

6. Privacy concerns

Gathering member data through online community management software can raise privacy concerns. Community managers must ensure that member data is secure and protected.

7. Over-reliance on software

Community management software should be used as a tool to enhance community management, not as a substitute for human interaction. Over-reliance on software can lead to decreased engagement and efficiency.

Top 10 Online Community Management Software 2023

Now that we have discussed the key features, advantages, and disadvantages of online community management software, let us dive into the top 10 software in 2023.

1. Wix Forum

Wix Forum is an excellent choice for small to medium-sized businesses looking for an affordable and user-friendly software to manage their online community.

2. Wild Apricot

Wild Apricot is a comprehensive software that provides all the necessary tools for community management, including member management, event management, and email marketing.

3. Discourse

Discourse is an open-source software that is highly customizable and perfect for tech-savvy organizations looking for complete control over their community management.

4. Hivebrite

Hivebrite is a comprehensive online community management software that provides tools for member management, communication, and community building.

5. Vanilla Forums

Vanilla Forums provides a user-friendly interface and many engagement tools to help organizations increase member engagement and participation.

6. Telligent Community

Telligent Community is a powerful software that provides advanced analytics and reporting features to help organizations track their community’s performance.

7. SocialEngine

SocialEngine is a highly customizable and user-friendly software that provides all the necessary features for community management, including member management, communication, and engagement tools.

8. Tribe

Tribe is a software that provides advanced engagement tools and features, such as gamification, to make community management more fun and engaging for members.

9. Higher Logic

Higher Logic is a comprehensive software that provides advanced features for community management, including event management, surveys, and lead tracking.

10. Jive

Jive is a software that provides all the necessary features for online community management, including communication tools, analytics, and member management.

FAQs:

1. What is online community management software?

Online community management software is a digital tool that allows organizations to manage and engage with their online community. It provides tools for member management, communication, and engagement, making it easier for community managers to grow their online community.

2. What are the key features of online community management software?

The key features of online community management software include member management, engagement tools, analytics and reporting, integration, and user-friendly interface.

3. What are the advantages of online community management software?

The advantages of online community management software include improved member engagement, increased brand loyalty, better feedback and insights, streamlined communication, increased member retention, increased brand visibility, and improved efficiency.

4. What are the disadvantages of online community management software?

The disadvantages of online community management software include cost, time-intensive, technical difficulties, user adoption, inappropriate behavior, privacy concerns, and over-reliance on software.

5. What is the best online community management software for small businesses?

Wix Forum, Wild Apricot, and Vanilla Forums are excellent choices for small businesses looking for affordable and user-friendly software to manage their online community.

6. What is the best online community management software for advanced analytics and reporting?

Telligent Community provides advanced analytics and reporting features to help organizations track their community’s performance.

7. What is the best customizable online community management software?

Discourse and SocialEngine are highly customizable software that provides complete control over community management to tech-savvy organizations.

8. What is the best software for advanced engagement tools?

Tribe provides advanced engagement tools and features, such as gamification, to make community management more fun and engaging for members.

9. What is the best comprehensive software for community management?

Hivebrite and Higher Logic are comprehensive software that provides all the necessary tools for community management in one platform.

10. What is the best online community management software for e-commerce businesses?

Wix Forum and Wild Apricot are excellent choices for e-commerce businesses looking for affordable and user-friendly software to manage their online community.

Kesimpulan

Seluruh organisasi, bisnis, dan asosiasi yang ingin membangun komunitas online yang berkembang dan berhasil memerlukan software manajemen komunitas online. Software ini membantu untuk mengatur, terlibat dengan anggota, dan memperluas kehadiran merek online. Dalam memilih perangkat lunak manajemen komunitas online yang tepat, pastikan Anda memilih perangkat yang sesuai dengan kebutuhan organisasi Anda dan bertanggung jawab dengan data anggota Anda.

Dalam daftar software manajemen komunitas online teratas di 2023, Wix Forum, Wild Apricot, dan Vanilla Forums adalah pilihan terbaik untuk bisnis kecil yang mencari software manajemen komunitas online yang terjangkau dan mudah digunakan. Sementara itu, Telligent Community, Hivebrite, dan Higher Logic adalah perangkat lunak terbaik bagi organisasi yang mencari manajemen komunitas online yang komprehensif dengan fitur-fitur canggih seperti penggunaan analytics dan adanya fitur event management, survei, dan pelacakan jumlah lead.

Dalam akhirnya, pilihan software manajemen komunitas online terbaik tergantung pada kebutuhan organisasi atau bisnis Anda. Semoga artikel ini telah membantu Anda dalam menjalankan pilihan salah satu software manajemen komunitas online yang terbaik dan sesuai dengan kebutuhan Anda.

Disclaimer

Artikel ini dibuat untuk tujuan informasi dan tidak bermaksud untuk memberikan saran atau rekomendasi tertentu. Selalu lakukan riset sendiri sebelum memutuskan untuk menggunakan perangkat lunak manajemen komunitas online tertentu. Kami tidak bertanggung jawab atas kerugian atau kerusakan yang mungkin terjadi dari penggunaan informasi yang terkandung dalam artikel ini.

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